Liati Jewelry Design | ליאתי עיצוב תכשיטים

Terms & Conditions

Our Policy

Thank you for purchasing LIATI jewelry. Your satisfaction from your purchase is our main goal.

Every item is checked and will not leave our studio before we are 100% sure it is perfect and good to go. All of our jewelry is manufactured using the highest quality materials you can be sure we will be there for you if any problem occurs because we stand behind the absolute quality of our designs.

ORDERS

Orders may be placed at any time and date through our online shop.

By submitting your order, you hereby approve you are over the age of 18.

Most items estimated delivery time are 2-4 weeks. All items will be shipped as soon as they are completed.

We will notify you via email once the item is shipped along with its tracking information.

Orders placed in the holiday season or any high volume time of the year may take longer than usual. A sales representative will notify you in advance if the timing is longer than usual.

LIATI reserves the right to refuse sales or cancel orders placed by any customer if the site’s terms have been violated or as otherwise determined by the company.

For any specific questions regarding availability, sizes, gems, alloys, or anything else- please feel free to contact us at [email protected] or by calling our studio at +972.54.9832132

REPAIRS & GUARANTEE

Quality is extremely important to us. If you have experienced the need for any repair, or if your jewelry is damaged we would be happy to fix it for you within our 180 days warranty policy.

LIATI is not responsible for any stone damage or loss, chain damage, and metal scratching due to normal wear and/or abusive wear, as well as accidents.

LIATI’s guarantee does not cover any repairs or alterations done through a third party.

LIATI’s guarantee does not cover loss or theft of jewelry.

LIATI’s guarantee covers strengthening stone settings in a case where the piece of jewelry did not suffer any damage, accidents, or hits, even if unintentional.

We highly recommend coming in every 6-12 months to make sure the stones aren’t loose.

LIATI will repair at no charge any breakage caused by manufacturer defects within 180 days of receipt of purchase.

Repairs needed after this time frame, or caused by any misuse, will incur a repair charge and shipping at the customer’s expense.

Repairs will be assessed on an individual and communicated process prior to the repair process beginning.

LIATI will only accept repairs for items purchased on LIATI online shop or at the LIATI studio.

To initiate the repair process, please email us [email protected], and we will get back to you as quickly as possible.

Please send your name, phone number, and a photo of the jewelry that needed repair.

RE-SIZING

LIATI offers the service of re-sizing rings, bracelets, and chains.

This service is provided only for pieces of jewelry that allow LIATI to carry out alterations and within up to 2 sizes for a ring and standard alterations in chains of bracelets and necklaces.

Please notice, all alterations will be charged.

It is the client’s responsibility, prior to purchase, to understand whether the specific purchased piece is optional for alterations in size.

INSURANCE

LIATI does not carry any responsibility for stone loss.

We highly recommend insuring your jewelry for any case of theft, accidents, or stone loss. In case of any damage or loss of an heirloom stone set in our jewelry, it is the client’s exclusive responsibility.

SALE TAX

Sale tax is applicable on all orders shipped.

For all international sales, local duties and fees will apply and paid on the customer’s behalf, whenever applicable.

SECURE ORDERING

All online orders are protected with the highest SSL global standard. The HTTPS letters in our URL, along with our encryption software, indicate you are surfing and purchasing in a secure website.

You can also order any merchandise by phone or email, and we will process these orders through our safety net.

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact you.

Personal information may include your email, address, birthday and anniversary dates, spouse name, etc.

We collect this information for the purpose of providing the service, identifying and communicating with you, responding to your requests, and improving our service.

We may use your personal information to contact with newsletters, marketing, and promotional materials, and other information that may be of interest to you.

You may opt-out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send.

All content in our website, e.g., pictures, text, product information, web content, and code, is the property of LIATI and is protected by international copyright laws.

You may print hard copies of pages from this site for your own use only.

All products designed by LIATI are LIATI exclusive designs.

LIATI reserves itself the right to make use of any LIATI custom/bespoke designs for further orders at its sole consideration.

All products designed by LIATI are the property of LIATI and are protected by international copyright laws.

LIATI reserves the right to make any amendments to this policy at any time.

TRADEMARKS

The logo, trade name, and our products may not be used without our written permission.

LIATI reserves the right to make any amendments to this policy at any time.

Notification of any changes will be published on this page.

If you have any inquiries regarding cancellations or any of our other policies, please email us here.

Returns & Exchanges

We do our absolute best to provide you with the highest quality jewelry.

LIATI jewelry requires hours of work and commitment in order to fulfill your orders with the utmost respect and care for the piece you have purchased

If you feel your item arrived damaged in any way, please let us know immediately. We want to hear from you, and we will do everything possible to rectify the situation.

To get in touch with us, please email us: [email protected].

YOUR SATISFACTION IS OUR MAIN CONCERN

Essentials Returns & Exchanges

We accept returns and exchanges within 30 days of delivering your order for unworn or unused items. All Liati items include personalized options; therefore, they are all made to order, one-of-a-kind. All returns will incur a 30% restocking fee of the total amount of the item.

Please notice:

Items must be unused and in their original condition and packaging.

Special orders/sale items or promotions / engraved or any custom-made pieces – cannot be returned or refunded.

Damaged Items & Repairs

Quality is extremely important to us, so if your jewelry is damaged, we would be happy to fix it for you within our 180 days warranty. To initiate the repair process, please email us, and we will get back to you as quickly as possible.

International Returns

Please note that return shipping for international orders is the customer’s responsibility and is not covered by LIATI.

If a parcel is lost or sent to the wrong address provided, it is not in our ability to refund or exchange the item.

To begin the international return process, please email us..

Cancelation / Refund Policy

All items made to order, customized or engraved pieces, items purchased during special promotional events or seasonal sales, and any engagement rings cannot be exchanged, returned, or refunded.

Deposits given for custom-made jewelry or engagement rings – are non-refundable.

Cancellation of a transaction would accrue in accordance with the Consumer Protection Regulations (Cancellation of Transaction), 2010 and the Consumer Protection Law, 1981. If applicable, once we receive the jewelry back, your returned item will be inspected, The account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.

Shipping & Delivery

Shipping

All items are shipped with our secured shipping partner.

Shipping times are estimated; on special holidays, delays may occur.

The order will be shipped to the address provided by you at checkout.

We also ship to a third party. If you wish your item to be a gift- please let us know.

If you’re in any kind of rush or have a specific date due time, please contact us, or note your request in the comment. We’ll do our best to ensure your product will arrive on time.

Please note that any tax or customs fees for international orders are on customers’ responsibility and are not covered by LIATI.

Production Time

All items are custom-made to order – Please allow 2-4 weeks for shipping.

It is under the buyer’s responsibility to pay for any customs and import taxes, duties or vat, that may apply. We cannot hold responsible for delays due to customs.

Wrapping Service

All jewelry is packed in an elegant & branded gift box, carefully wrapped.

Returns

For return or exchange policies, please refer to our return policies.

Safe shopping

Term of service